Shipping policy
Order Processing & Dispatch
We process and prepare all paid orders within 1–4 business days after payment confirmation. Our efficient fulfillment workflow shortens waiting time, ensuring customers receive their fresh seafood items in good condition and timely manner.
International Shipping & Delivery Time
Our standard international shipping usually takes 7–14 days to reach most overseas destinations. Delivery times are estimated and may vary slightly depending on shipping destinations and local customs clearance efficiency. You can choose the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials suitable for seafood transportation, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@edinlife.shop or phone: +64 27 401 9382.
Thank you for choosing EDWARD INNES! We continually optimize our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.